PRIVACY

Privacy Information

For Windrush Trading Limited

01243 767 118 info@windrushholidays.co.uk

Andy Stevens

We acquire details via enquiries from customers
- Telephone
- Emails
- In person
- website
We require this information to serve the customer well
We use this data in response to the customer request
We may send out a mailshot to show what we offer
- It will have options to opt out
We do not share information with any third party accept to complete the requested action
- Property owners
  - will see customer details on invoices
  - customer details will be passed onto them when they are completing the “purchase”
  - Site owners may require customer details
- Ferry Companies
  - Any details to complete the booking for the crossing
- Solicitors
  - When sending out a memorandum of sale
  - When sending out certified ID
- Vendors/Purchasers
  - When purchasing/selling a property
- Back-end Booking and Payments
  - Booking data is held on this website as well as the Channel Manager and related Portals
  - Payment data is controlled by 365Villas, Stripe and Paypal
- Data storage
  - On Microsoft 365 servers
  - Our computers sync with Microsoft 365
- Mailserver
  - Sendin Blue is used to forward
    - many of our automated response emails
    - any mailshots
- Retention period of this data is continuous to support archiving and accounting along with an audit trail.
- All data remains under our control in the UK
- Contact the above to ask what data we hold
- We do not use an automated decision maker
- The customer can determine what we hold
- This information will be reviewed from time to time
- This is available via:
  - our websites
  - links on emails
  - hard copies
- Cookies
  - We use cookies purely to run this website
  - They are used to help you when using our website
  - They are not used for collecting any other data accept what we need while you are on the website

updated 4 May 20